Question 1

Who is TR7's Service Provider Platform for?

Accepted Answer

TR7's Service Provider Platform is designed for datacenter operators adding managed security to their colocation and hosting offerings, MSSPs expanding their portfolio with white-label WAAP and DDoS services, ISPs and telcos offering value-added security to enterprise customers, and cloud providers differentiating with integrated security solutions.

Question 2

What are the upfront costs for TR7's service provider platform?

Accepted Answer

TR7's platform license is completely free, with zero upfront investment required. You can start right away on your existing infrastructure with virtual appliances, scale as you grow, and pay only for the services you sell. Hardware upgrades are available when needed, with no change to the licensing model.

Question 3

How does multi-tenancy work in TR7's service provider platform?

Accepted Answer

TR7 delivers truly isolated tenant environments for every customer, with independent configuration, policy, and operations. There is no customer count limit, and you retain centralized management with full control. Each tenant operates in full isolation from the others on the same platform.

Question 4

Does TR7 offer a white-label portal for service providers?

Accepted Answer

Yes — TR7 offers a fully white-label customer portal; you can launch your own branded interface backed by TR7 infrastructure. The portal includes ticket management, license management, and usage analytics. Every operation is also available through RESTful APIs for custom integrations.

Question 5

Which security services can I offer with TR7's platform?

Accepted Answer

TR7's unified platform includes Load Balancing, the Web Application and API Protection (WAAP), DDoS Protection (both L4 and L7), and the Global Traffic Manager (GTM). All services are built for enterprise performance and security standards, enabling you to deliver resilient, secure application access to your customers.

Question 6

How does TR7 support service providers?

Accepted Answer

TR7 provides SLA-backed 24/7 expert support. You handle first-line support for your customers, and the TR7 core team steps in for critical situations. Global coverage reduces risk and accelerates incident response, helping you meet your customer SLAs with confidence.

Question 7

What deployment options are available on the TR7 service provider platform?

Accepted Answer

TR7 offers two main deployment options: the Virtual Appliance lets you go live quickly on your existing virtualization infrastructure (VMware, Hyper-V, KVM, or cloud) — the platform license is free. The Physical Appliance delivers maximum performance with hardware-accelerated SSL/TLS, dedicated DDoS mitigation engines, and throughput up to 800 Gbps.

Question 8

Which billing models are available for service providers?

Accepted Answer

Two billing models are available: Fixed-Term Contracts offer flexible durations from 1 month to 5 years, the best per-Gbps pricing, and guaranteed capacity — delivering high margins and predictable revenue. The Pay-As-You-Go (PAYG) model offers zero commitment, hourly metering, and monthly invoicing — delivering a low barrier to entry and easier sales.

Question 9

What is TR7's bandwidth advantage?

Accepted Answer

TR7 measures bandwidth based on the user-side total traffic of a vService: requests from users (RX) and responses back to users (TX). Internal traffic forwarded to backend servers, in-appliance management traffic, and attacks blocked by DDoS/WAAP/firewall are not counted. You pay a fixed monthly fee within the capacity tier you purchased — no burst penalties, no complex metering, no surprise overage. If you need more capacity, you simply move up a tier.

Question 10

Which add-on packages are available for service providers?

Accepted Answer

TR7 offers several add-on packages: Virtual Tenants for isolated environments per customer, the white-label Customer Portal, Advanced L7 DDoS with ML-powered bot detection, high-capacity Volumetric DDoS (L3/4), Advanced Analytics for detailed traffic insight, and the PAYG Extra Package that unlocks all features for PAYG deployments.

Question 11

What customization options are available for hardware deployments?

Accepted Answer

For hardware deployments, you can add Network Interface Modules and Optical Transceivers based on your connectivity requirements. 100GbE modules use 2 slots. You can also pick a high-availability configuration: Standalone, Active-Active Cluster (maximum throughput, zero failover latency), or Active-Passive Cluster (cost-effective HA).

Question 12

What are the TR7 RMA service levels?

Accepted Answer

TR7 offers six RMA tiers: Standard (up to 16 weeks), Priority (1 week), Premium (3 days), Express (next day), Critical (4 hours), and On-Site (on-site within 4 hours). Elevated RMA tiers safeguard your business continuity for critical operations that require faster recovery.

Question 13

Which features do the TR7 support packages include?

Accepted Answer

Five support tiers are available: Elite (5-min response, 24/7/365, 24 hours/year of remote support, dedicated TAM), Premium (15-min response, 7×8, 12 hours of remote support, TAM), Advanced (30-min response, 5×8, 6 hours of remote support), Partner (30-min response, 5×8, partner network), and Standard (60-min response, 5×8).

Question 14

What is the PAYG Extra Package, and when is it used?

Accepted Answer

The PAYG Extra Package is an all-in-one package that unlocks all advanced features for your Pay-As-You-Go deployment, including L7 DDoS Protection, L4 DDoS Protection, and L7 Advanced Analytics. It is ideal for customers who need enterprise-grade security capabilities while still using the flexibility of the PAYG model.

Simplicity

Performance

Security

Affordable & Cost-Effective

Tailor Made

Modern Technology

Enterprise Customer Licensing

Service Provider Licensing

Deliver & Accelerate

Protect Apps & APIs

Access & Identity

Data Protection

Compliance

Learn & Discover

Education & Training

Advisories, disclosures & threat protection

Developer Tools

Channel Partnership Program

Ambassador Program

Tailor-made Solutions

Platform Setup

Appliance Type

Virtual Appliance

Hardware Appliance

Configuration Summary

Platform

Customer Packages

Platform Setup — Service Provider