EMERGENCY SUPPORT

Under Attack? You're Not Alone.

Our expert team is ready to help you 24/7 - whether you're a customer or not. No sales pitch, just immediate technical assistance.

Stay calm. Our experienced team has helped hundreds of organizations through security crises.

OUR APPROACH

We're Here to Help, Not to Sell

When you're under attack, the last thing you need is a sales pitch. Our only goal is to help you recover.

Help First, Everything Else Later

Our support team's mission during a crisis is singular: help you survive the attack. We share our knowledge freely, guide you through the crisis, and only after everything is stable will our sales team reach out - and only if you're interested.

No Sales Pressure

During the crisis, no one will try to sell you anything. Our engineers focus solely on solving your problem.

Enterprise-Grade Expertise

Our team has deep experience with enterprise-level networks, complex architectures, and high-stakes incidents.

Immediate Response

We respond immediately - no ticket queues, no waiting. When you call, you get an expert on the line.

SUPPORT OPTIONS

How We Can Help

Choose the support method that works best for your situation

Remote Assistance

Our engineers connect to your systems remotely to diagnose and resolve issues in real-time. Fast, efficient, and often the quickest path to resolution.

  • Immediate connection to your environment
  • Real-time troubleshooting and mitigation
  • Screen sharing and collaborative debugging
  • Works across time zones
Ideal for: Most attack scenarios, quick diagnosis needed

On-Site Support

For complex situations requiring physical presence, our engineers can be dispatched to your location to work directly with your infrastructure.

  • Physical access to your infrastructure
  • Hardware-level diagnostics
  • Direct collaboration with your team
  • Available for critical situations
Ideal for: Hardware issues, complex network topologies

Expert Consultation

Sometimes you just need guidance. Our experts can advise you over the phone without needing system access, helping your team take the right steps.

  • No system access required
  • Step-by-step guidance for your team
  • Architecture and strategy advice
  • Available 24/7 by phone
Ideal for: Self-sufficient teams needing expert guidance
WHAT WE HANDLE

Attacks We Can Help With

Our team has experience handling a wide range of security incidents and attack vectors

DDoS Attacks

Volumetric, protocol, and application-layer DDoS attacks overwhelming your infrastructure.

WAAP Bypass Attempts

Sophisticated attacks attempting to circumvent your web application firewall protection.

Application Layer Attacks

Slow attacks, HTTP floods, and targeted application-level exploitation attempts.

Network Infrastructure Issues

BGP attacks, DNS amplification, and network-level security incidents.

Botnet Activity

Credential stuffing, account takeover attempts, and automated bot attacks.

Unknown Attack Vectors

Not sure what's happening? We'll help you identify and categorize the threat.

THE PROCESS

What Happens When You Call

Our streamlined process gets you help fast without unnecessary bureaucracy

1

You Contact Us

Call or email. You'll reach an engineer directly - no phone trees or ticket systems.

2

Quick Assessment

We quickly understand your situation and determine the best approach to help you.

3

Immediate Assistance

Our team starts helping right away - remotely, on-site, or through guided consultation.

4

Resolution & Recovery

We stay with you until the attack is mitigated and your systems are stable.

FAQ

Common Questions

Do I need to be a TR7 customer?

No. Emergency support is available to everyone. We believe in helping first - business discussions can wait until after you're safe.

Is there a charge for emergency help?

Initial emergency consultation is free. If extended support or implementation is needed, we'll discuss options transparently - but only after the immediate crisis is handled.

How quickly can you respond?

We respond immediately to calls. Remote assistance can begin within minutes. For on-site support, deployment time depends on location but we prioritize emergency situations.

What information should I have ready?

Basic information about your infrastructure, the symptoms you're seeing, and when the issue started helps us get oriented quickly. But don't wait to gather this - call first, we'll figure it out together.

Can you help with non-TR7 products?

Absolutely. Our team has experience with various security products and network architectures. We focus on solving your problem regardless of what technology you're using.

What if I need help outside business hours?

Our emergency support operates 24/7, including weekends and holidays. Security incidents don't follow business hours, and neither do we. Call anytime - there's always an expert available.

Every Minute Counts During an Attack

Don't wait - reach out now and let our experts help you through this crisis.

Available 24/7, including weekends and holidays