Overview
University hospitals serve dual missions: providing advanced patient care while training the next generation of medical professionals. These institutions operate complex IT environments supporting clinical systems, research applications, and educational platforms—all requiring high availability and security.[1]
This major university hospital had standardized on TR7 for application delivery across most of their infrastructure. However, some critical systems—including radiology image delivery services—remained on legacy A10 infrastructure due to existing vendor agreements and procurement cycles. This created a split environment where most traffic flowed through TR7's proven platform while specific workloads remained on separate infrastructure.
Radiology systems, particularly PACS (Picture Archiving and Communication Systems) and image delivery services, are among the most critical applications in hospital environments. Physicians depend on immediate access to medical images for diagnosis, treatment planning, and emergency care decisions.[2]
The Challenge
A critical service disruption demanded immediate action:
Radiology Service Outage
The A10 load balancer responsible for radiology image delivery services failed, disrupting access to medical images. Physicians couldn't retrieve diagnostic images needed for patient care decisions.
Time-Critical Resolution Required
Hospital operations couldn't wait for standard vendor support cycles. Every hour of downtime impacted patient care, diagnostic workflows, and clinical decision-making across the institution.
Split Infrastructure Complexity
While most hospital services ran smoothly on TR7, the radiology systems were isolated on separate infrastructure—creating a gap in the hospital's otherwise unified application delivery architecture.
The Solution
TR7's rapid response team delivered emergency support:
Immediate Escalation
The hospital contacted TR7 support when the radiology outage was traced to the A10 infrastructure. Despite radiology not being a TR7-managed service, the team mobilized immediately to help.
Overnight Migration
Working through the night, TR7 engineers rerouted radiology traffic through the hospital's existing TR7 platform. The migration was completed before staff arrived the next morning.
Unified Platform
Radiology services now run alongside all other hospital applications on TR7, eliminating the split infrastructure that created the vulnerability in the first place.
True Partnership
TR7's willingness to provide emergency support for systems outside their contracted scope demonstrated the difference between a vendor relationship and a true technology partnership.
Results
The emergency response delivered immediate restoration and long-term improvement:
Critical radiology services restored before next business day
All hospital services now on single reliable platform
Rapid response minimized clinical workflow disruption
No more legacy infrastructure creating risk points
Healthcare IT: When Downtime Affects Patient Care
In healthcare environments, infrastructure failures have consequences beyond business metrics. According to ECRI Institute, health IT failures consistently rank among the top patient safety concerns. Radiology system downtime specifically impacts diagnostic accuracy, treatment timing, and emergency care decisions. The difference between hours and minutes of downtime can directly affect patient outcomes.
Customer references available for qualified organizations upon request.
What Healthcare & Enterprise Professionals Say
"TR7 is really good in terms of user-friendly interface, simple use, capabilities and most importantly technical support. The support team responds very quickly and accurately to issues."
"High Availability works reliably—failover happens quickly and without disrupting critical services. Essential for environments where downtime is not an option."
"The local support in our own language makes a huge difference during critical incidents. Fast response times and engineers who understand our environment."
Running Critical Healthcare Systems on Legacy Infrastructure?
If your hospital or healthcare organization has critical applications running on aging or unreliable infrastructure, don't wait for an emergency. See how TR7 can provide the reliability and support your clinical operations require.
Customer references available for qualified organizations upon request.
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