Overview
Insurance companies handle sensitive customer data and financial transactions that make them prime targets for cyber attacks. According to industry research, financial services organizations face 300% more cyber attacks than other industries, making robust web application protection essential—not optional.[1]
This major insurance company had invested in ADC infrastructure that included both load balancing and WAF capabilities. However, the reality fell short of expectations: the WAF module proved difficult to manage, vendor support was inadequate, and the security features remained largely unused. Meanwhile, the organization identified a specific need for dynamic caching of POST request data—a capability their legacy platform couldn't deliver.
The combination of ineffective security and missing performance features created both risk exposure and operational inefficiency that needed to be addressed.[2]
The Challenge
The legacy infrastructure created both security gaps and operational limitations:
Unusable WAF Capabilities
Despite having WAF functionality in the product, management difficulties made it impractical to use. Complex configuration and poor documentation left the security features effectively dormant.
Inadequate Vendor Support
When issues arose, support was slow and unhelpful. The institution couldn't get the assistance needed to properly configure and maintain WAF protection.
Missing Dynamic Cache for POST Data
The organization needed to cache responses to POST requests—a specific requirement for optimizing interactions with external systems. The legacy platform offered no solution for this use case.
External API Costs
Every request to dependent external institutions incurred costs. Without caching capabilities, the organization paid for redundant requests that could have been served from cache.
The Solution
TR7 delivered both immediate security activation and custom capability development:
Rapid WAF Activation
TR7 quickly implemented WAF protections across multiple services, activating advanced protection modes that had been impossible to achieve with the legacy platform.
Custom Dynamic Cache Development
In response to the institution's specific needs, TR7 developed a custom feature within the Dynamic Cache module enabling POST data caching—a capability not available in standard products.
Response Caching from TR7
Responses are now served directly from TR7's cache instead of requiring calls to external systems. This architectural change fundamentally reduced dependency on external services.
Responsive Local Support
Direct access to engineering team enabled the custom development and ongoing optimization—a stark contrast to the previous support experience.
Results
The implementation delivered security, performance, and cost benefits:
Advanced protection modes across multiple services
Tailored feature developed for specific business need
Significant decrease in requests to dependent systems
Lower billing from external institution requests
Beyond Off-the-Shelf: Custom Capability Development
Enterprise environments often have unique requirements that standard products can't address. The ability to develop custom features—like POST data caching for specific integration patterns—differentiates vendors who treat customers as partners from those who offer only pre-packaged solutions. For financial services organizations with complex integrations, this flexibility can deliver significant operational and cost benefits.
Customer references available for qualified organizations upon request.
What Financial Services Professionals Say
"TR7 is really good in terms of user-friendly interface, simple use, capabilities and most importantly technical support. The support team understands our specific needs and delivers solutions."
"The flexibility to develop custom features for our specific requirements sets TR7 apart. They don't just sell a product—they solve our actual business problems."
"WAF management used to be our biggest challenge. With TR7, we finally have effective protection that we can actually use and maintain without constant support escalations."
WAF Capabilities You Can't Effectively Use?
If your organization has security features that remain dormant due to management complexity or support gaps, or if you need custom capabilities your current platform can't deliver, see how TR7 can provide both usable protection and tailored solutions.
Customer references available for qualified organizations upon request.
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